Exchange & Return Policy
Exchange & Return Policy
We want you to be happy with your purchase from Little Wonders.
Our return and exchange policy is applied in accordance with the consumer protection laws and regulations of the State of Kuwait.
Returns & Exchanges
Customers may request a return or exchange within 14 days, subject to the conditions and exceptions provided under applicable Kuwaiti law.
To be eligible, the product must generally:
- Be unused;
- Be in the same condition in which it was purchased or received;
- Include its original packaging, accessories and components; and
- Be accompanied by the order confirmation, invoice or other reasonable proof of purchase.
Where the legal conditions for a return are satisfied, the customer may request a refund rather than being required to accept store credit.
Defective or Incorrect Products
If you receive a product that is defective, damaged, materially different from what was ordered, or does not conform to applicable specifications, please contact us as soon as reasonably possible.
Subject to applicable law, we will arrange the appropriate replacement, repair or refund without additional charge to the customer.
Exceptions
A return or exchange may not be available where an exception permitted under Kuwaiti law applies, including where the nature, condition or packaging of the product makes it unsuitable for return or resale after use or opening, unless the product is defective, non-conforming or otherwise required to be accepted for return by law.
Refunds
Approved refunds will be processed using the original payment method where applicable, in accordance with applicable regulations and the procedures of the relevant payment provider.
Any processing time required for the refunded amount to appear in the customer's account may depend on the bank or payment provider.
How to Request a Return or Exchange
Please contact us through the contact details provided on our website and provide:
- Your order number;
- The product you wish to return or exchange; and
- The reason for the request.
We may request photographs where the product is reported as damaged, defective or incorrect to help us resolve the matter efficiently.
This policy does not limit any rights granted to consumers under the laws and regulations of the State of Kuwait.